· Fraudulent activities are conducted to take money from customers
· Urges customers to verify any customer related information using website or calling Customer Care
New Delhi, Aug 27, 2022 - Tata Power Delhi Distribution Limited, a pioneering power utility supplying electricity to a populace of over 7 million in North Delhi, today re-issued an advisory against the multiple fraudulent activities that are taking place to trap customers. These miscreants send false messages of disconnection or reconnection of electricity, forge app installation, fake visits, ask money for pending bill payment etc. to the patrons.
Many Tata Power-DDL customers have raised this concern about receiving messages mentioning that their power supply will be disconnected because the bill payment was not updated. These fraudsters ask the customers to call or send a WhatsApp message or even request an in-person visit. These swindle activities are rampant because people instinctively call the number or ask for help and get lured into providing confidential details.
Through its communication to customers, the company has requested not to call any unofficial number, download any third-party app for such activities, or request an employee visit. However, if an employee visits the customers’ premises, his/ her identity can be verified using company’s official Mobile App TPDDL Connect.
The company has also lodged an official complaint against these phone numbers and has urged the customers to beware of such fake SMS/calls as this may also result in financial loss.
Over the past few months, the company has been trying to spread the above awareness through conventional media, regular posts on its social media platforms, advisory at customer care centres and direct SMSs to individual customers on their registered mobile numbers. It is closely working with RWA Members and conducting awareness drives to save customers from these frauds.
Any consumer-related information can be verified on the company’s official website www.tatapower-ddl.com or Mobile App TPDDL Connect or simply by calling company’s toll-free number 19124 / 1800-208-9124. Tata Power Delhi Distribution Limited also requests the general public including its consumers to report such malpractices with the name of the company by sending an e-mail to consumercare@tatapower-ddl.com
The discom strongly condemns any misconduct and assures each complainant's issue is taken actively, ensuring strict legal action against fraudsters.
General Advisory to avoid being scammed
· Verify the SMS source/ Sender ID
· Do not pay bills from untrustworthy sources, use authorized channels only
· Do not call or click on the link provided in the message
· Do not contact on provided contact no. or share any details
· Do not install any apps that allow you to share your screen with others, through external links
· If an employee visits the customers' premises, his/ her identity can be verified using company's official Mobile App TPDDL Connect
· Beware of making payments to private accounts or individuals
· Whenever the company sends an official message, yo/ will always see the sender ID. For example, for Tata Power DDL, one can see this in the name-TPDDL-D. Hence, if the sender ID does not contain the word "TPDDL' or is received from a personal number, one should exercise caution before responding