Press Releases

Tata Power- DDL launches ‘SAMVAAD’ Mobile Messenger App to enhance and upgrade the digital experience of consumersDate : Oct 01, 2020

- Reduces wait time for consumers for availing basic services ; helps find answers to FAQs in one place

- Available on both Play Store and App Store & Tata Power-DDL Connect App

- Facilitates  two-way communication, including broadcast messages from company’s side 

Tata Power-DDL, a leading power utility supplying electricity to a populace of 7 million in North Delhi, has launched a new and highly useful mobile  messenger application – SAMVAAD in order to elevate its digital consumer experience. SAMVAAD App is available for Android and iOS users as well as on TATA Power-DDL – CONNECT  App to ensure that the entire user base is covered by the company.

By downloading TATA power-DDL’s Mobile Messenger App, consumers will be able to avail the following services under one single window: 

• Pay Your Bill

• Location of Nearest Payment Centre

• Download Duplicate Bill

• How to get Bill on WhatsApp

• Complaint Status

• No Current Complaint

• Call Us

• Visit Our Website

• E-mail Us

• Offers & Schemes

This application version provides better interface and accommodates all the Frequently Asked Questions /Searched Services in a single window. Consumers will no longer have to queue to the Call Centres/ Call Sampark Kendra or log onto the website for services like paying bills, downloading duplicate bills, filing complaints, emailing us etc. This messenger service will also facilitate two-way communication, and consumers will be able to access updates/ broadcasts from the company’s side on a real-time basis.

“In the ever evolving digital landscape, we at Tata Power- DDL aim to provide the best of experience and services to our consumers. Our  newly launched two-way messenger service/ App  Samvaad  will help our consumers avail the key services just at the touch or a click of a button through their mobile handsets. I urge all our consumers to download the messenger app in large numbers and support us in providing contactless services during these pandemic times.” said Mr. Ganesh Srinivasan, CEO, Tata Power-DDL.

In these pandemic times, Tata Power – DDL is leaving no stone unturned to stay connected with all its consumers through digital media along with practising the norms of social distancing.  A host of services like self-meter reading, missed call /Whatsapp for No Current Complaints, bills on Whatsapp etc. have been started to ensure that consumers stay safe while enjoying non-stop services of the company. It is also urging its tech-savvy consumers to avail e-bills on website/mobile app/sms/Whatsapp etc. and stop paper bills which will further add to their safety and also contribute towards the environment.