- Reduces wait time for consumers for availing basic services ; helps find answers to FAQs in one place
- Available on both Play Store and App Store & Tata Power-DDL Connect App
- Facilitates two-way communication, including broadcast messages from company’s side
Tata Power-DDL, a leading power utility supplying electricity to a populace of 7 million in North Delhi, has launched a new and highly useful mobile messenger application – SAMVAAD in order to elevate its digital consumer experience. SAMVAAD App is available for Android and iOS users as well as on TATA Power-DDL – CONNECT App to ensure that the entire user base is covered by the company.
By downloading TATA power-DDL’s Mobile Messenger App, consumers will be able to avail the following services under one single window:
• Pay Your Bill
• Location of Nearest Payment Centre
• Download Duplicate Bill
• How to get Bill on WhatsApp
• Complaint Status
• No Current Complaint
• Call Us
• Visit Our Website
• E-mail Us
• Offers & Schemes
This application version provides better interface and accommodates all the Frequently Asked Questions /Searched Services in a single window. Consumers will no longer have to queue to the Call Centres/ Call Sampark Kendra or log onto the website for services like paying bills, downloading duplicate bills, filing complaints, emailing us etc. This messenger service will also facilitate two-way communication, and consumers will be able to access updates/ broadcasts from the company’s side on a real-time basis.
“In the ever evolving digital landscape, we at Tata Power- DDL aim to provide the best of experience and services to our consumers. Our newly launched two-way messenger service/ App Samvaad will help our consumers avail the key services just at the touch or a click of a button through their mobile handsets. I urge all our consumers to download the messenger app in large numbers and support us in providing contactless services during these pandemic times.” said Mr. Ganesh Srinivasan, CEO, Tata Power-DDL.
In these pandemic times, Tata Power – DDL is leaving no stone unturned to stay connected with all its consumers through digital media along with practising the norms of social distancing. A host of services like self-meter reading, missed call /Whatsapp for No Current Complaints, bills on Whatsapp etc. have been started to ensure that consumers stay safe while enjoying non-stop services of the company. It is also urging its tech-savvy consumers to avail e-bills on website/mobile app/sms/Whatsapp etc. and stop paper bills which will further add to their safety and also contribute towards the environment.