- Company is using a mix of smart technologies and e-services to ensure reliable power supply and seamless customer services during this challenging time
- Makes special teams for preventive & predictive maintenance of all critical power installation powering essential services like Hospitals, Water Treatment Plant, Street Lights et.al
- Makes adequate power arrangements of more than 2500 MW, against the expected peak demand of 2150 MW, to avoid any shortfall during the impending summer months
Amidst the resurgence of the Corona virus crisis, Tata Power Delhi Distribution (Tata Power-DDL), a leading power distribution company serving a populace of 7 million in North Delhi, has made necessary arrangements to ensure uninterrupted power supply to all its consumers. The company is monitoring the situation closely and is steadfast in its support to employees and consumers in these challenging times.
Dedicated field crew of Tata Power-DDL is also working round-the-clock with complete Covid-19 safety protocols to restore customer supply in case of any interruptions. Advance and robust operation technologies like ADMS, Grid & Distribution Automation in addition to the flexible network have enabled the company to undertake remote operation and monitoring of critical power delivery asset to ensure reliable power supply. Preventive and predictive maintenance of all power substations including those powering critical/ essential services like hospitals, water treatment plants, street lights etc. have been undertaken to ensure uninterrupted & quality power supply.
Considering the estimated rise in the peak power demand in the coming summer months, Tata Power-DDL has made adequate power arrangements of more than 2500 MW, against the anticipated peak demand of 2150 MW, to avoid any shortfall and ensure reliable supply to all essential services and comfort to its consumers during their extended work from home associated with the ongoing pandemic restrictions. In addition, the company has set up state-of-the-art Battery Energy Storage System (BESS) at 2 locations- Rohini and Rani Bagh to ensure supply availability during any unforeseen exigency. These storage systems can provide emergency supply to essential services like hospitals, Delhi Jal Board etc. in case of an outage.
Commenting on the initiatives, Mr. Ganesh Srinivasan, CEO, TATA Power-DDL said, “We are committed towards ensuring the safety and convenience of our consumers, especially in these testing times. We urge our consumers to stay indoors and make the most of digital mediums to avail our services and to make bill payments. Our team of power victors is working round-the-clock to ensure uninterrupted power supply to you all. We are also working closely with the Delhi Govt. to power all essential services in this hour of need. Tata Power-DDL is with you and with Delhi Non-Stop.”
Tata Power-DDL has also launched a slew of online services for the convenience of its consumers. Consumers can now access all services through company’s mobile app (TPDDL Connect), website, chatbot (Roshni), toll free helpline number 19124. For accessing bill and for making timely payments consumers are requested to use company’s mobile app, Whatsapp services (7303482071) safely, from the confines of their homes.
Consumers will also be sent Self-Meter Reading SMS alerts on their registered mobile numbers, as per their billing cycle. The link in the SMS will redirect them to the company’s official website, which makes the process extremely safe and secure. To register for e-bill consumer can type BILL<SPACE><CA Number> and send a WhatsApp message to us on 7303482071.
Consumers can even avail Missed Call Service on 9619619124 to register their No Power Supply complaints.
Tata Power-DDL’s 2.3 lakhs smart meters are also proving very beneficial during the pandemic as the company can remotely manage meter readings, eliminating the need to send its meter readers for manual meter readings at consumer premises. The company is also reaching out to the underprivileged communities in their area of operation by providing them with food packets and other assistance.
Tata Power-DDL appeals to all its consumers not to venture out and strictly follow Covid-19 protocol and avoid visiting their customer care centres also.