Service & Support

Pre Sale

• Step 1 - Identification of customer needs through site visit
  Identify customer needs (latent and explicit) and determine feasibility based on switch points, signal strength and broadband connection. It is mandatory for a customer to fill Pre Requisite Checklist form.
• Step 2 - Designing the solution as per customer requirement
  The OEMs of the vendor will design a solution that will be beneficial to the customer as per the requirements given and site survey. Accordingly he will suggest the smart devices and the gateways required for the solution.
• Step 3 - Providing commercial offer
  Based on customer needs and site survey a commercial offer will be made to the customer.

Post Sale

• Step 1 - Installation and configuration of the devices with TPDDL web portal and mobile App
  The devices will be installed by the competent OEM personnel and configured with TPDDL web portal and mobile App. The devices along with the solution will be handed over to the customers after installation and configuration.
• Step 2 - Provide analytics for electrical consumption
  The customer can see multiple or single meter in GIS view and a complete data containing all energy and power quality information of all the devices connected with the particular hierarchy. The customer can also see alerts like power outage, Voltage sag and swell, harmonics etc.
• Step 3 - Addressing customer complaints
  Customers can contact TPDDL at toll free number provided.