• Company Profile

    Tata Power Delhi Distribution Limited [Tata Power-DDL] is a joint venture between Tata Power and the Government of NCT of Delhi with the majority stake being held by Tata Power Company (51%).

    • Distributes electricity in North & North-West Delhi
    • Serving a populace of 7 Million
    • A customer base of 1.64 Million
    • Peak load of 1967 MW* *July 2018
    • Distribution area of 510 sq. km.

    Front runner in Power Distribution Reforms

    Tata Power-DDL is acknowledged for its consumer-friendly practices. Since privatization, the Aggregate Technical & Commercial (AT&C) losses in Tata Power-DDL areas have shown a record decline.

    Today, AT&C losses stand at 8.40 % which is an unprecedented reduction of around 84% from an opening loss level of 53% in July 2002.

    To ensure reliable power supply and to provide best in class service to its consumers, Tata Power–DDL has implemented several world-class technologies such as Advance Distribution Management system or ADMS which is designed to replace the conventional SCADA-DMS-OMS system with features like real-time integration of Smart Meter Data / Distributed Generation integration and single data model from GIS , Integrated Geographical Information System (GIS) for instant services, Advanced Metering Infrastructure (AMI), Automated Demand Response (ADR), Smart Street Light Management system, Field Force Automation, Upgraded Network, Integrated Toll Free Helpline No. 19124, etc.

    WORLD CLASS TECHNOLOGIES
    @ TATA POWER-DDL:

    • Advanced Distribution Management System or ADMS
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      Advance Distribution Management System (ADMS) is a single integrated system which will facilitate advanced monitoring, analysis, as well as control and planning, thereby enabling Tata Power-DDL to enhance the reliability, safety and efficiency of the power for the consumers. This system has advanced features of reporting outages and intimating to customers upfront. This system facilitates system controller as well as maintenance team for faster restoration of supply.

    • Geographical Information System
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      Geographical Information System (GIS) is a foundational technology and single source to have repository of network, asset and consumer indexing for Tata Power-DDL. The data of this system gets integrated with ADMS, FFA, ERP, AMI, etc. for successful functioning of respective systems. This system enables delivering of results in terms of reliable & quality power along with advanced services and timely information to the consumers.

    • Smart Meter
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      Smart Meters are basic building blocks of Smart Grid. This technology encompasses Communication System (RF in Tata Power-DDL’s case) and Data Handling Technologies (Meter Data Management System). Tata Power-DDL is implementing Smart Metering Technology (Advanced Metering Infrastructure-AMI) to bring operation efficiency in different IT and OT domains. This technology will bring transparency to consumers in terms of their consumption per month and monitoring of other critical parameters like MDI and PF on an instant basis. For Tata Power-DDL, it enables easy detection of pilferage and loss reduction. This last mile link will complete Smart Grid implementation by Tata Power-DDL.

    • Smart Street Light Management System
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      Tata Power-DDL jointly is working on a project for achieving a reduction in the demand of street lighting which coincides with peak load, thereby reducing the overall peak demand, improving the lux levels, improving the power factor and checking the carbon foot print as a responsibility to the society. This will translate into considerable saving to the exchequers. This system is entirely managed through a Smart Centralized Control & Monitoring System which can identify partially or completely affected streetlight circuits on a real-time basis and the type/nature of fault, thereby alerting the maintenance team without any requirement of consumer complaints for such purpose. This will enhance safety & security of general public. It can also detect pilferage from street light circuits and generate alerts.

    • Field Force Automation
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      Customer service through mobile workforce is the key to exceed the expectations of the consumer. Field Force Automation (FFA) is a system which optimizes the various tasks in hand and schedules & dispatches the nearest Crew to provide faster service to the consumers. This system not only enhances the service level but also completely tracks the allocation of workforce.

    Tata Power-DDL is the first Indian utility to be a member of Global Intelligent Utility Network Coalition (GIUNC) which is a coalition of 14 power utilities worldwide and is working towards accelerating the development of common standards, technology solutions and processes for intelligent networks.

    Tata Power-DDL provides various facilities and services to its consumers for their ease and convenience such as 24X7 Integrated Helpline, Mobile Application for both iOS and Android users, bilingual website, Multiple Payment Avenue, End to End online services for New Connection, etc.

    The World Bank in its ‘Doing Business’ Report has acknowledged Tata Power-DDL’s contribution towards improving the ease of getting electricity connection through process simplification improving India’s ranking twice, from 138 in 2015 to 24 in 2018.

    Committed to Being Sustainable

    TATA Power-DDL has also added solar generation as a part of its sustainable initiatives since 2008, and has installed fifteen (15) Solar Plants in its Licensed Area with a total generation capacity is 1.76 MW. It has a total of 124 Rooftop solar plants under net metering with a cumulative capacity of 15MWp. TATA Power-DDL has also been empaneled as “first Utility Channel Partner" with Ministry of New & Renewable Energy, Govt. of India and has also received the highest honor rating of SP IA as a “System Integration Grading for Solar PV projects”. The company is now working on setting up a Smart Grid with the integration of Roof Top Solar, Energy Storage, E-charging of electric vehicles, Home Automation etc. in its network.

    Expanding Beyond Boundaries

    Tata Power-DDL's change management experience, distributed leadership system, adoption of latest technology; robust competence development process and innovative & open work culture are the key strategic boosters which helped in building and sustaining competitive advantage in the changing business scenario. A journey which began a decade ago for empowering the consumers in Delhi now holds the potential to transform the distribution sector in India and similarly help utilities across the globe. Tata Power-DDL has a presence in India in nearly 20+ States and working with 30+ Discoms including Goa, Haryana, Uttar Pradesh, Chhattisgarh etc. as well as in International cities such as Benin, Eko, Kaduna, Kano etc.

    Partnering with the Experts

    Tata Power-DDL is focused and committed to the road ahead and is exploring new opportunities to replicate its experience of distribution reforms both in India and abroad. It is leveraging its unique learning and skillsets solely and in collaboration with leading utilities and technology providers like GE, IBM, Enel, Omron, 3M, Panasonic, AES, Mitsubishi etc. in the areas of communications & smart grid technology, change management, consumer service delivery and business process re-engineering. Tata Power-DDL has also collaborated with leading international and national Institutions like Harvard, MIT, Reyrson University, IIT Delhi, Punjab Engineering College, Delhi University,Netaji Subhas Institute of Technology etc. to carry out research activities in energy space.

    Giving Back to the Community

    Tata Power-DDL has also been reaching out to the communities it serves and has been consistently strengthening and empowering the underprivileged, primarily over 1.5 million people residing in over 223 JJ clusters in its area of operation who are also company’s consumers through its focused Social Innovation Initiative SAATHI. Under the umbrella of SAATHI several initiatives, like Women Literacy Centres, Vocational Training Centres, Tutorials, Medical Camps, Drug de-addiction camps, Energy Conservation, safety etc. Tata Power-DDL is sensitive to the aspect of Climate Change and is committed to introducing energy efficient and greener technologies. It is working very closely with EESL to promote Energy Efficient schemes.