Mode of Bill Payments

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    TATA POWER DDL
    BILL PAYMENT CENTER

    Consumer can walk into any Bill Payment Centre of Tata Power Delhi Distribution Ltd. (Tata Power-DDL) to pay their dues.

    About the Service:

    There are 22 Tata Power-DDL owned Bill Payment Centers across North and North-West Delhi.Bills of all types i.e. Energy, Demand Notes, Theft, Installments etc. are accepted on these centers.

    Payment can be made through Cash, Cheque / DD and Credit / Debit Card.Instant receipt is provided to consumers. Cash payment can be done up to Rs. 4,000/- for Energy Bill, Energy Installment, Theft bill, Theft Installment and up to Rs. 20,000/- in case of Non-Energy bills (Demand Note).Cheque should be drawn in favor of "Tata Power Delhi Distribution Ltd CA No XXXXXXXXXXX" or "Tata Power-DDL CA NO XXXXXXXXXXX''•

    While paying bill through credit/debit card, processing fee is not charged to consumers for payment upto Rs. 5,000/-. For payments above Rs. 5,000/- , consumers have to bear processing charges as applicable, on payable amount.Multi bill single cheque and multi-cheque single bill option is available in these machines.

    Click here for list of Bill payment Center and timings.

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    TATA POWER DDL
    ANY TIME PAYMENT MACHINE (ATPM)

    Any Time Payment Machine (ATPM) is a kiosk based collection mechanism which enables payment for extended hours and is attended by operator on duty.

    About the Service:

    There are various ATPMs installed at various locations in Tata Power-DDL's licensed area i.e North & North West Delhi.Bills of all types i.e. Energy, Demand Notes, Theft, Installments etc. are accepted on these kiosks.

    Payment can be made through Cash, Cheque / DD and Credit / Debit Card. Cash payment can be done up to Rs. 4,000/- for Energy Bill, Energy Installment, Theft bill, Theft Installment and up to Rs. 20,000/- in case of Non-Energy bills (Demand Note).

    Cheque should be drawn in favor of "Tata Power Delhi Distribution Ltd CA No XXXXXXXXXXX" or "TPDDL CA NO XXXXXXXXXXX'' Payment through Credit/Debit cards is accepted at selected ATPMs.

    While paying bill through credit/debit card, processing fee is not charged to consumers for payment upto Rs. 5,000/- . For payments above Rs. 5,000/- , consumers have to bear processing charges as applicable, on payable amount.

    Any consumer who wishes to pay their bill on Sunday may visit kiosk installed at Civil Lines which operates 24*7. Payment Receipt is generated for every payment made. Multi bill single cheque and multi-cheque single bill option is available in these machines.

    Click here for list of Bill payment Center and timings.

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    Drop boxes at AXIS Bank's ATM/branches

    Herein, consumers can drop their cheques for various utilities like Insurance, Telecom and Electricity.

    About the Services

    Consumers can pay their electricity bills through cheques in drop boxes located in different branches of Axis Bank and ATM.

    There are more than 1000+ Axis Bank Branches and ATMs spread in Delhi & NCR. Cheque should be raised in favor of "Tata Power Delhi Distribution Ltd CA No XXXXXXXXXXX" or "TPDDL CA NO XXXXXXXXXXX" Payment made through Axis drop box/branches gets updated in Tata Power-DDL system next day.

    Only energy bill payment can be made through this channel.It is not necessary that consumer should hold Axis bank account for payment of electricity bill in Axis Bank ATM/branches.

    Click here for list of Bill payment Center and timings.

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    Net Banking

    Tata Power-DDL offers various partner channels viz PayU Money, Bill desk or Bill Junction through which consumer can avail the facility of Net Banking to pay Tata Power-DDL bills.

    About the Service

    On choosing any of the channels, the consumer shall be redirected to service provider's network/site for further procedure and making payment.

    Upon completion of the entire payment process, a transaction success/ failure message along with the entire transaction details will be displayed on-screen. You can save / take a print out of the online acknowledgement for reference purpose. Consumers can also make part payments through Net Banking facility.

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    Credit/Debit Cards

    Tata Power-DDL offers various partner channels viz PayU Money, Bill desk or Bill Junction through which consumer can avail the facility of paying Tata Power-DDL bills by Credit/Debit Card.

    About the Service:

    On choosing any of the channels, the consumer shall be redirected to service provider's network/site for further procedure and making payment.

    Upon completion of the entire payment process, a transaction success/ failure message along with the entire transaction details will be displayed on-screen. You can save / take a print out of the online acknowledgement for reference purpose. No part payment shall be allowed on Credit/Debit Card online payments.

    Any payment through Credit/Debit Cards shall be required to be made at least 3 days in advance before due date, so as to avoid late payment surcharge.

    No processing fees/charges shall be charged by Tata Power-DDL for payment made up to a limit of Rs 5000/- during one billing cycle. For payments above Rs 5000/-, the processing fees/charges shall be collected directly by the Issuer Bank / Payment Gateway etc from the consumer.

    Making online payment through same Credit/Debit Card is allowed for five Contract Account Numbers (CA) during one billing cycle. Registered Consumer required to ensure that payment is made through valid Credit/Debit card, for which consumer may require to prove authentication of card holder, if Tata Power-DDL requires the same in future.

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    Mobile Wallets

    Tata Power-DDL offers various mobile wallet options through which consumer can pay their Tata Power-DDL bills .Wallets has to be loaded with money using debit or credit card, net banking facility or through other modes provided by the different wallets.

    PAYTM

    Consumers can choose to pay their TATA Power-DDL bills through PAY TM application or website where various payment modes of Credit /Debits Cards, Net Banking and PAY TM wallet option are available. In case of PAY TM, it is not necessary to create mobile wallet.

    MMPL(Money On Mobile)

    MMPL (My Mobile Payment Ltd) is a mobile payment service provider that offers consumers an option to make payments to different merchants using their mobile phones VIA SMS facility. Consumers are required to create an wallet

    Enquire your current Tata Power electricity bill through SMS

    For Bill Inquiry: TDE(11 digit CA No.) & send it to 9212135544( No spaces in SMS text) For each bill enquiry made from the wallet, consumer shall receive an SMS with details of due date & total amount due on the mobile number.

    Paying your Tata Power bill through SMS using your Mobile Wallet:

    Payment of Tata Power bills using mobile wallets is done by simply sending a SMS. SMS format TDP(11 digit CA no)*(Bill amount)*(Mobile no. of customer) & send it to 9212135544. (Note: no spaces in SMS text) For each payment made from M-Wallet, the customer shall receive an SMS confirming payment on the registered mobile number.

    Payment made through MMPL gets updated in Tata Power-DDL system on real time basis. Consumers can make full /part payments through this mode.

    For more details on Money on Mobile, please visitwww.money-on-mobile.net

    Other WalletsFurther, list of all the other Mobile wallet merchants are provided below . Consumer can either download the application or directly log in at merchants websites for creating wallet & payments thereof: Airtel Money, Paytm, Beam Money, Beam Wallet, Cyber Plat, E Rupee, Herms IT, ICICI visa monitise, Idea money,ITZ,Mobikwik,One Stop Shop,Oxycash,Paymate,Reliance Payment Services,Sify,Sugal and Damini,Tick Business solution,Times of Money.Visa monitise,Vodafone M Pesa,Zip cash,Free Charge,MRUPEE,MMPL / Money on Mobile,Helpchat,Ola Money

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    NEFT(National Electronic Funds Transfer) / RTGS (Real Time Gross Settlement)

    NEFT(National Electronic Funds Transfer) / RTGS (Real Time Gross Settlement) is a facility introduced by the Reserve Bank of India (RBI), which is a nationwide electronic funds transfer system to move funds from any bank branch in any part of country to any other bank branch in another part of the country

    About the Service:

    Customers having access to net banking facility for their accounts (with their own banks) can make payment via NEFT / RTGS payment using any of the banks viz HDFC Bank and Citibank .Details are as below :

    HDFC Bank

    Beneficiary Name

    : TATA Power Delhi Distribution Limited

    Beneficiary Bank

    : HDFC BANK LTD

    Bank Branch

    : Sandoz Branch, Mumbai

    Account Type

    : Current

    Bank Account Number

    : TPDDLHXXXXXXXXXXX (Where XXXXXXXX denotes your 11 digit CA number)

    IFSC Code (11 digit)

    : HDFC0000240

    OR

    Citibank

    Beneficiary Name

    : TATA Power Delhi Distribution Limited

    Beneficiary Bank

    : Citibank N.A.

    Beneficiary Branch

    : Jeevan Bharti Branch, Delhi

    Account Type

    : TPDLXXXXXXXXXXX (Where XXXXXXXX denotes your 11 digit CA number)

    IFSC Code (11 digit)

    : CITI0000002

    In case not having access to net banking ,consumers can approach his/her bank branch or any bank branch to pay their Tata Power-DDL electricity bill

    Details for NEFT would be the same as mentioned above.

    Benefits of NEFT/RTGS:

    Tata Power-DDL Customers need not remember the Tata Power-DDL bank account number to transfer the funds. They need not queue at Tata Power-DDL's counter or reach out to any drop boxes maintained for this purpose. NEFT/RTGS makes payment settlement faster, safer and risk free.

    Payment transaction can be tracked through UTR / Reference No issued/generated while making the payment.

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    Interactive Voice Response System

    Atom is a payment platform that enables electricity bill payments through Interactive Voice Response (IVR). This is an IVR based system which enables automated acceptance of secure credit card payments over the phone without any manual intervention.

    The IVR number for payment purpose is 011-49165555.

    About the Service:

    Atom IVR makes it possible to make payment OVER THE PHONE without revealing critical data of your Credit card, as the "customer care executive" does not participate in the process of receiving payment or entering the credit card details while using IVR system (interaction happens between the system & you as a customer through the activation of the number buttons on the phone –DTMF signals). Payment made through Atom gets updated in Tata Power-DDL on real time basis.

    Benefits:

    Security: Protection of Credit Card details as there is no human intervention while making payments

    Convenience & Comfort: No internet access required to make payments. Now just pay over the phone.

    Improved Reliability: SMS confirmation for payment done

    Freedom to make payments anytime, anywhere: Enjoy the convenience of making payments from your home, office or on the move.

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    National Automated Clearing House

    About the Service

    NPCI has implemented the National Automated Clearing House (NACH), a web based solution for Banks, Financial Institutions, Corporates and Government to facilitate interbank, high volume, electronic transactions which are repetitive and periodic in nature. Consumer can also make Tata Power – DDL Bill payment though NACH. Consumer is required to give one time mandate for auto debit of Tata Power- DDL bill payment and amount will be deducted from his bank account.

    Benifits of NACH

    • It helps in timely bill payment.
    • No Need to remember bill due dates.
    • Easy mandate registration process.
    • No need to verify the mandate form from bankers.
    • Upper limit of amount can also be fixed for auto payment.

    Mendate Registration process

    Mandate registration can be done by 2 ways, electronically (E-Mandate) and physically (Hard copy).

    E-Mandate - The E-mandate facility was introduced to simplify the process of registration for Bill payment. It has introduced with the objective of reducing the registration time from 3 weeks to 1 week, which was a major time reduction. It also intended to reduce paper work and submission of physical forms which were needed earlier for processing.

    Consumers can now register the mandate online, which would be digitally signed post OTP validation. It is mandatory that your mobile no. must be registered with the UIDAI (Unique Identity - Aadhaar to all Residents of India) and your aadhar should be linked to your bank account.

    Physically – Consumer can also opt for physical mandate registration instead of E-mandate. For this consumer need to fill the Physical mandate form and submitted the same at nearest district office.

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    Payments At Designated YES Bank branches

    About the Service

    To make it easier for our customers to pay their electricity bills, Tata Power-DDL has collaborated with Yes Bank for acceptance of our electricity bill payments at their branches (Over the Counter Payment). Now, Tata Power-DDL customers can pay their bills at selected Yes Bank branches across Delhi NCR through Cash, Cheque or Demand Draft. All the payments will be accepted as per the guidelines prescribed by DERC.

    In addition to this, as per Tariff order 2107-18, DERC has allowed cash payments of bills amounting up to Rs.50,000/- at designated scheduled commercial bank branches. Customers interested in making cash payment of their bills for amounts up to Rs.50,000/- can do so at any of the Yes Bank branches provided in the attached list.

    Please note that payments of only the full amount of the bill can be made in the branches. Payment of part/excess amount is not allowed. The complete process to be followed at Yes Bank branches is defined below.

    Process to be followed at Yes Bank Branches:

    Customers of Tata Power-DDL visiting designated YBL (Yes Bank Ltd.) branches for bill payment should carry with them a copy of the electricity bill/e-bill/SMS received from Tata Power-DDL. Carrying the original bill is not mandatory. All relevant details to be captured by the Bank are available in the bill copy/e-bill/SMS.

    The bank will ask for the CA number (mentioned on the bill) for payment details, bill amount and due date to validate the transaction. Part/excess payment is not allowed through any mode of transaction viz. Cash/Cheque/DD. YBL Branch to accept payment for exact due amount only.

    The designated YBL branch will also accept payments after the due date.

    The transaction will be processed only after validation of all the details by the branch.

    A stamped acknowledgement receipt will be provided to the customer.

    Click here to view the list of designated Yes Bank branches.

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    ITZ Cash card
    Oxicash Wallet

    About the Service

    Cash Cards are the concept where virtual payment account is opened, generally consumer's registered email or mobile number is identified as account. Such cash cards empower people to make payments at various merchant partners in India.

    Consumers can either buy their own Cash Cards or visit the nearest cash card retailer outlet where they can deposit the bill payment in cash & retailer will process the payment from his own wallet.

    Tata Power-DDL offers various partner channels viz ITZ Cash, Oxicash through which consumer can avail the facility of paying Tata Power-DDL bills

    Part Payment facility is available only at ITZ Cash Card. Payment made through cash cards gets updated in Tata Power-DDL system on real time basis.

    For more details on ITZ Cash card, please visit www.itzcash.com

    For more details on Oxicash Wallet, please visitwww.oxigenwallet.com

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    Electronic Bill Payment and Presentment (EBPP)

    Consumer can get himself registered for Electronic Bill Payment and Presentment (EBPP) directly through Bank via net banking/credit card or by logging to our vendor's website:www.billdesk.com and www.biiljunction.com Consumer may choose following options to pay his bill:

    About the Service:

    Manual: Consumer can view and pay his bill as and when presented. Auto-pay: Bill amount gets deducted from his A/c as and when presented for payment. Standing instruction: Maximum limit can be set for bill payment where amount will be debited only when bill amount is less than or equal to the limit set.

    Benefits of ECS/EBPP:

    Most convenient and safe way of making payment.

    No need to stand in queue for making electricity bill payment.

    No need to make payment at any cash counter/any other avenue, thus saving commuting cost.

    No need to remember due dates, thus reducing chances of defaults.

    Payment of your electricity bills will be automatically collected by our Bank from your Bank account.

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    Unified Payment Interface(UPI) in Collaboration with Yes Bank

    About the Service

    Further enhancing customer convenience, Tata Power-DDL has launched a new and easy payment mode for its consumers - Unified Payments Interface (UPI) in collaboration with YES Bank. Now, Tata Power-DDL customers can easily make payments through UPI by using their smartphones to scan the Dynamic QR code printed on the bills (both physical & e-mail) in UPI compliant Banking Apps like BHIM YES Pay, PhonePe or any other bank mobile apps having UPI integration. Customers can also make payments directly using UPI ID/VPA (Virtual Payment Address) which is TPDDLY @yesbankltd).