Corporate Profile

Tata Power Delhi Distribution Limited [Tata Power-DDL] is a joint venture between Tata Power and the Government of NCT of Delhi with the majority stake being held by Tata Power Company (51%). Tata Power-DDL distributes electricity in North & North West parts of Delhi and serves a populace of 7 million. The company started operations on July 1, 2002 post the unbundling of the erstwhile Delhi Vidyut Board (DVB). With a registered consumer base of 1.6 million and a peak load of around 1852 MW (recorded in June 2017), the company's operations span across an area of 510 sq kms.

Tata Power-DDL has been the frontrunner in implementing power distribution reforms in the capital city and is acknowledged for its consumer friendly practices. Since privatization, the Aggregate Technical & Commercial (AT&C) losses in Tata Power-DDL areas have shown a record decline. AT&C loss is a measure of overall efficiency of the distribution business which is the difference between units input into the system and the units for which the payment is collected. Today, AT&C losses stand at 8.59% which is an unprecedented reduction of around 84% from an opening loss level of 53% in July 2002.

On the power supply front too, Tata Power-DDL areas have shown remarkable improvement. The company has implemented high-tech automated systems for its entire distribution network. Systems such as, SCADA, Integrated Geographical Information System [GIS], Outage Management System [OMS], DMS and OTS are the cornerstone of the company's distribution automation project. To fight the menace of power theft, modern technologies like High Voltage Distribution (HVDS) System and LT Arial Bunch Conductor have been adopted.

Tata Power-DDL has to its credit several firsts in Delhi: SCADA controlled Grid Stations, Automatic Meter Reading, GSM based Street Lighting system, SMS based Fault Management System etc. Tata Power-DDL's Smart Grid initiative with Automated Demand Response (ADR) is another first. To ensure complete transparency, Tata Power-DDL has also provided online information on billing and payment to all its 1.6 million consumers. TATA Power-DDL has also added solar generation as a part of its sustainable initiatives since 2008, and has installed fifteen (15) Solar Plants in its license area with a total generation capacity is 1.76 MW. Tata Power-DDL has also promoted Rooftop Solar Plants among its consumers through various path breaking initiatives, and a total number of 124 Rooftop solar plants under net metering with cumulative capacity of 6.10MWp have been installed in TATA Power-DDL area of operations till the end of FY 2016-17. TATA Power-DDL has also been empaneled as “first Utility Channel Partner" with Ministry of New & Renewable Energy, Govt. of India and has also received the highest honor rating of SP IA as a “System Integration Grading for Solar PV projects”. The company is now working on setting up a Smart Grid with the integration of Roof Top Solar, Energy Storage, E-charging of electric vehicles etc. in its network.

The World Bank in its ‘Doing Business’ Report has acknowledged Tata Power-DDL’s contribution towards improving the ease of getting electricity connection through process simplification improving India’s ranking twice, by 111 points from 137 in 2015 to 26 in 2017.

Tata Power-DDL is the first Indian utility to be a member of Global Intelligent Utility Network Coalition (GIUNC) which is a coalition of 14 power utilities worldwide and is working towards accelerating the development of common standards, technology solutions and processes for intelligent networks.

Tata Power-DDL is the only utility in the Country to have been empanelled by the Power Finance Corporation, Govt. of India's nodal implementation agency for its Restructured Accelerated Power Development and Reforms Program (R-APDRP), as IT Consultant and SCADA Consultant. Tata Power-DDL is also empanelled with the Rural Electrification Corporation as System Consultant/IT and Energy Auditing and is currently providing consultancies to various National and International utilities on IT/ SCADA implementation e.g. Haryana, Uttar Pradesh etc. Tata Power-DDL has been assigned with consultancy service project with newly privatized utility in Nigeria.

Tata Power-DDL's change management experience, distributed leadership system, adoption of latest technology; robust competence development process and innovative & open work culture are the key strategic boosters which helped in building and sustaining competitive advantage in the changing business scenario.

Tata Power-DDL has created several milestones in its journey so far; it is now focused and committed to the road ahead and is exploring new opportunities to replicate its experience of distribution reforms both in India and abroad. It is leveraging its unique learning and skillsets solely and in collaboration with leading utilities and technology providers like GE, IBM, Honeywell, Enel, Silverspring, Omron, Raychem, 3M, Siemens etc. in the areas of communications & smart grid technology, change management, consumer service delivery and business process re-engineering. Tata Power-DDL have also collaborated with leading international and national Institutions like MIT, UCLA, Reyrson University, IIT Delhi, Punjab Engineering College, Delhi University, Netaji Subhas Institute of technology etc. to carry out research activities in emerging technologies.

A journey which began a decade ago for empowering the consumers in Delhi now holds the potential to transform the distribution sector in India and similarly help utilities across the globe. Today, Tata Power-DDL is providing project management and consultancy services to 19 Indian states including Haryana Uttar Pradesh, Chhattisgarh and Punjab. The company is providing a technical and management support to a Distribution Company in Nigeria and is also looking for consultancy assignments in Kurdistan, Turkey and Iraq.

Tata Power-DDL is sensitive to the aspect of Climate Change and is committed to introduce energy efficient and greener technologies. As a part of the Tata Group, Tata Power-DDL carries forward the Group's ethos of giving back to society. In fact, 'Reaching out to communities Tata Power-DDL operates in' is an integral part of the company's mission statement. Tata Power-DDL has a dedicated Social Innovation Group that drives a wide array of Corporate Social Responsibility efforts of the company. Tata Power-DDL's CSR Policy rests on four main pillars – Employability, Entrepreneurship, Education and Employment.

Apart from this, Tata Power Delhi Distribution Limited also works on various projects to preserve and regenerate the environment. It is a member of the Greening Agency within the Department of Forest & Wildlife, Government of Delhi and is committed to promote tree plantation. Tata Power-DDL has been aggressively creating energy conservation awareness though its Energy Club programmes comprising of students from over 340 member schools. More than 2.5 lakh students and 12.5 lakh people have been sensitized to the issues of Climate Change through this initiative and have saved nearly 17.46 lakh units of electricity.

Tata Power Delhi Distribution Limited has won several accolades for its pioneering efforts in transforming the power distribution scene in its licensed area both at the national and international levels. It has been conferred with the 'National Award for Meritorious Performance' thrice by the Ministry of Power, Government of India for outstanding performance in power distribution. It has also won eight Asian Power Awards in a row and holds a rare distinction of becoming the first power distribution utility from India to have received the prestigious Edison Award twice, in the international category in 2008 Edison Award for Innovative Implementation of GIS and again in 2009 for Policy Advocacy.

In 2016, Tata Power-DDL was conferred with the National Award from Ministry of New & Renewable Energy, Govt. of India under the category "Rooftop Solar Enabler of the Year" at the Indian Rooftop Solar Summit and was recognized with the International Safety Award by the British Safety Council.

Some of the other key recognitions include Best Performing Private Discom Award at Power Line Award, Platts Energy Award, ICC Award for most innovative Discom, Asian Power Awards, IPPAI Award 2013, International Palladium Balanced Scorecard Hall of Fame award, SAP Ace Award ; UPN, USA metering award. It is also the youngest company and the first power utility in India to receive the prestigious CII EXIM Award for 'strong Commitment to Excel'. It is also the only distribution utility to receive the ISO 9001, ISO 14001 and OHSAS 18001 certification. Tata Power-DDL has been recognized as 2nd best in the "Best in Class – Energy, Oil and Gas Industry by the Great Places to Work, India.

Tata Power-DDL has also been reaching out to the communities it serves and has been consistently strengthening and empowering the underprivileged, primarily over 1 million people residing in over 223 JJ clusters in its area of operation who are also company’s consumers through its focused Social Innovation Initiative SAATHI. TPDDL has benefitted nearly 11.5 lacs people through these initiatives.

Factsheet

Parameter

Unit

July ‘02

March‘17

% change

OPERATIONAL PERFORMANCE

AT&C Losses

%

53.1

8.59

85%

System Reliability – ASAI -Availability Index

%

70

99.51

41%

Transformer Failure Rate

%

11

0.84

90%

Peak Load

MW

930

1791

85%

Length of Network

Ckt. Km

6750

15378

128%

Street Light Functionality

%

40

99.41

150%

CONSUMER RELATED PERFORMANCE 

New Connection Energization Time

Days

51.8

5

90%

Meter Replacement Time

Days

25

5

80%

Provisional Billing

%

15

0.86

94%

Defective Bills

%

6

0.13

98%

Bill Complaint Resolution

Days

45

4

91%

Mean Time to Repair Faults

Hours

11

1.50

87%

Call Center Performance - Service Level

%

-

95

 

Payment Collection Avenues

Nos.

20

6725

33525%

Consumer Satisfaction Index

%

-

90

 

OTHERS

Capex (Cumm)

Mn USD

187

984

428%

Consumers

Count Mn

0.7

1.58

126%

Employees

Count

5600

3537

37%