Press Releases

Monsoon Advisory - Tata Power Delhi Distribution Limited is fully geared for the monsoons; launches extensive safety driveDate : Jun 30, 2022


·        Inspects poles, street lights, ATMs, installations near schools, malls, etc. to check and fix any leakage of electricity

·        Conducts trimming of trees to avoid falling on electrical installations, poles and wire

New Delhi, June 30, 2022 - As Delhi is set to witness respite from scorching heat with the onset of monsoon season, Tata Power Delhi Distribution is taking proactive measures by organising an extensive safety drive for its consumers to reduce chances of electricity-related mishaps.

General Advisory:

·     Stay away from water-logged electrical installations such as electricity poles, substations, transformers, streetlights, etc.

·  Caution children from playing near electricity installations, even if they are barricaded/ fenced

·     Do not touch electrical appliances with wet hands

· Check your electrical appliances like cooler bodies, washing machines, water pump etc. for any leakage current. Call a qualified electrician if any leakage is found in any appliance

·     Ensure the meter box is adequately protected from water

·  Install earth leakage circuit breaker (ELCB) to prevent shocks

·  In case of sparking in meter rooms or light poles, customers can call our Toll Free No.19124 for assistance

·      Always keep a ‘Tester’ at home. If a switch is wet, do not touch it. First use a “Tester” to check if there is an electricity leakage. If need be, call your electrician.


Under this safety drive, the company is ensuring timely maintenance, inspection and checking of electrical leakage in over 1.3 lakh electrical & street light poles, fencing, pillar boxes etc. During the ongoing drive 200+ ATMs and 350+ fancy lights installed in parks have been checked, leakages found have been fixed and rectified. Besides this, the safety inspections are being undertaken in weekly bazaars and uneven areas with potholes. The discom has proactively trimmed trees to avoid collapsing of branches on electrical installations, poles and overhead wires in certain areas of North Delhi.

Acknowledging the fact that illegal encroachment of residential and commercial properties near the overhead power lines results in severe construction hazards, further leading to loss of life due to electrocution or flash burns. Customers are also being sensitized customers about dangerous effects of unauthorized construction in the vicinity of live electrical lines, notices are also being issued wherever violations are observed, supply is also being disconnected for dangerous installations in congested areas.

The company carries out preventive maintenance and line patrolling to reduce the possibility of any safety hazard and interruption of electrical equipment of Transmission and Distribution network. It also advises customers to get the wiring of their house checked from a competent electrician to ensure their safety.

“Safety has always been our topmost priority. We have been taking proactive measures aimed at avoiding any untoward electricity related accidents, especially during monsoons and have deployed special teams on ground to cater to any contingency and ensure reliable power supply to all our consumers. We urge everyone to stay safe and follow simple guidelines during the monsoon season,” said Mr. Subrata Das, Chief-Operations & Safety, Tata Power-DDL.

To help customers to connect faster and register power failure or any other technical complaint, the company has strengthened various avenues as indicated below to reach out directly and solve their issues:

Toll-Free Number 19124
Mobile App: TPDDL Connect TPDDL Connect
Website www.tatapower-ddl.com
Whatsapp Number 7303482071
Missed Call Service 9619619124


Customers can also engage with the company through its virtual assistant - Chatbot Roshni, available on Facebook & Twitter (Direct Message), Website, Mobile App.