1. Move to prove beneficial in dealing with supply related queries during the ongoing monsoon season
2. Missed Call, WhatsApp, Mobile App, Website, SMS Services will make the registration process lightning fast, resulting in almost zero waiting time
Tata Power-DDL, a leading utility supplying electricity to a populace of 7 million in North Delhi has strengthened the No Power Supply (NPS) registration process by introducing a member of digital modes during the ongoing monsoon season.
The rainy season poses multiple challenges for uninterrupted power supply due to several uncontrolled external factors like: damage to network due to heavy rains and strong winds, falling of trees on overhead power lines etc. causing inconvenience to consumers; and such situations call for immediate action by the power utility staff for faster maintenance and restoration of supply in the least possible time, and the key to this is the smart and swift NPS registration process.
With this in mind, Tata Power-DDL has introduced multiple digital touch points to mitigate any disruptions in power supply.
To help the consumer connect faster for no supply related queries, the company provides the following digital modes* :
1. Missed Call Service @ 96196 19124 through Registered Mobile No. (RMN)
2. WhatsApp @ 7303482071
1. NPSPH<space><RMN> or NPSPH XXXXXXXXXX
2. NPSCA<space><CA no> or NPSCA XXXXXXXXXXX
3. Mobile App – TPDDL Connect
4. Website – under Customer Zone, Complaint Management through CA No.
https://www.tatapower-ddl.com/customer/complaint/complaint-registration.aspx
* The above mentioned modes will be available free of cost to consumers.
Sampark Kendra service will still be available where consumers can call on the Toll Free Number 19124 / 1800 208 9124 using their registered mobile No./ CA No. in case of any queries or concerns.
The company has also been using its social media handles to create awareness about safety measures to be taken during monsoon season and, urging consumers to use ISI marked wires & cables, install ELCB to prevent shocks and report any unsafe situation to the company on 19124.