- Offers an array of e- payment options like e-wallets, net banking, UPI, website etc. for strengthening the trend
- Tie up with all major digital platforms to promote the usage of digital payment contributing significantly towards a Digital India
- Before lockdown, the % of online payments hovered around 65 %
- Months of April and May saw zero cash payments of bill, a promising trend towards digital payments
- Agricultural, Domestic, and Industrial segments all opt for digital payments
Tata Power Delhi Distribution, a leading power utility supplying electricity to a populace of 7 million in North and North-West Delhi, has successfully emerged as a frontrunner utility in promoting cashless system of payments among its consumers. During the lockdown, the company has received more than 90% of its bill payments from digital modes. Before that, only 65% of consumers were using digital modes of payments.
This positive trend emerged mainly because of all major digital platforms and modes that were made available by the company to its consumers for e-payment. Of all the available e-payments modes, e-wallets have emerged as the most preferred one with a share of 40-43 % followed by Net Banking with 20-21% share. The main reason behind the popularity of e-wallets is the cash back offers associated with it.
It is noteworthy here that the months of April and May saw zero cash bill payments, which is a highly encouraging trend.
During the lockdown, the company also introduced various new features for hassle a free delivery and payment of the electricity bills so that consumers can avail all the services safely, from the confines of their homes. The company has facilitated convenient delivery of bills on WhatsApp and through other mediums such as – TPDDL Connect Mobile App, Website (www.tatapower-ddl.com) and Call Centre-19124 (Toll Free Number).
Tata Power-DDL has also become first utility to create ‘View Bill’ option with one of India’s most used e-commerce payment system & fin-tech companies - Paytm. Now, consumers can view their duplicate bill copy before processing the payment, which helps them to check his/ her billing details and past trends, without keeping hard copy of the original bill.
The company also continuously urges its consumers to continue the use of digital modes for payment in a safe and secure manner while complying with the guidelines issued by the government during the ongoing pandemic and avail various offers and schemes like DERC Rebate Scheme, Pay Bill and Win Scheme etc. to support cashless payments.
Digital Payments - An Encouraging Trend:
| Month |
Offline Modes % |
Online Mode % |
| Cash |
Cheque |
Total Offline |
Credit Debit Card |
NEFT RTGS |
Net Banking |
ECS |
Wallets |
UPI |
BBPS |
Total online |
| Jan-20 |
26.16 |
9.07 |
35.23 |
10.62 |
0.81 |
11.50 |
0.13 |
33.31 |
5.24 |
3.16 |
64.77 |
| Feb-20 |
23.50 |
11.04 |
34.54 |
11.54 |
0.97 |
12.15 |
0.15 |
31.84 |
5.32 |
3.49 |
65.46 |
| Feb-20 |
23.50 |
11.04 |
34.54 |
11.54 |
0.97 |
12.15 |
0.15 |
31.84 |
5.32 |
3.49 |
65.46 |
| Mar-20 |
20.33 |
10.76 |
31.08 |
12.64 |
1.47 |
13.70 |
0.17 |
32.29 |
4.97 |
3.69 |
68.92 |
| Apr-20 |
|
4.56 |
4.56 |
18.87 |
0.71 |
20.43 |
0.19 |
43.18 |
7.47 |
4.59 |
95.44 |
| May-20 |
|
8.46 |
8.46 |
17.69 |
2.22 |
20.19 |
0.27 |
39.93 |
6.39 |
4.85 |
91.54 |
“We at Tata Power-DDL have been working towards various strategies over the years to revamp the process of bill payments for consumer convenience and to contribute towards Digital India. We have now reached a number where more than 90% of our bill payment is received via digital modes. It has been a remarkable journey of developing a cashless customer friendly payment system in the utility space, promoting efficiency and transparency in the transactions. We urge all our consumers to make e- payment a practice beyond Covid -19 days also.” said Mr. Ganesh Srinivasan, CEO, Tata Power-DDL.
The company’s focused approach and sustained efforts aim at bringing forth more innovative initiatives to enhance consumer convenience and to strengthen the transition towards a cashless economy by focusing on advanced digital payment systems.
All Segments of Consumers Support E-Payments:
| Category wise Payment Trend % |
| Rate Category |
Agricultural |
Domestic |
Industrial |
Non-Domestic |
| Jan-20 |
Cash |
29.79 |
29.13 |
2.14 |
20.73 |
| Cheque |
13.83 |
5.26 |
38.78 |
16.24 |
| Online |
56.38 |
65.61 |
59.08 |
63.03 |
| Feb-20 |
Cash |
29.94 |
26.47 |
1.99 |
20.36 |
| Cheque |
13.63 |
6.80 |
38.24 |
16.27 |
| Online |
56.43 |
66.73 |
59.77 |
63.37 |
| Mar-20 |
Cash |
28.55 |
23.39 |
1.63 |
17.64 |
| Cheque |
13.45 |
6.80 |
33.52 |
14.49 |
| Online |
58.00 |
69.81 |
64.85 |
67.87 |
| Apr-20 |
Cheque |
5.48 |
2.69 |
18.82 |
7.79 |
| Online |
94.52 |
97.31 |
81.18 |
92.21 |
| May-20 |
Cheque |
7.82 |
5.25 |
27.89 |
12.66 |
| Online |
92.18 |
94.75 |
72.11 |
87.34 |
All segments of consumers be it domestic, industrial or agricultural, all have overwhelmingly opted for e-payments with 94.75 %, 92.18 % and 72% share respectively.
Tata Power Delhi Distribution is a Public Private Partnership, joint venture Company, between Tata Power and Government of National Capital Territory of Delhi which distributes electricity to a populace of over seven million in North Delhi. The company is providing uninterrupted power supply to several essential & critical services and powering millions of Delhiites, who are Working from Home by following the strict social distancing guidelines issued by the Government.