Tatapower-ddl "Business Excellence" is an integral part of Business Management and is the application of quality management theory and tools to run our business more efficiently. Business Excellence is the culture of Tatapower-ddl, which works as an enabler to our commitment to higher customer satisfaction, increase in stakeholder value & better process management through the never-ending cycle of continuous improvement.
Based on the principle of TQM & TBEM, we have instituted business excellence practices across functional areas. The thought of continuous and breakthrough improvement, preventive management and management by facts are being promoted through a range of BE initiatives. Some of the quality platforms & tools used are:
TBEM is based on the Malcolm Baldrige National Quality Award Model of the U.S. The model helps the organization to get insights on business strengths and opportunities for improvement. Tatapower-ddl scored 516 in its very first TBEM external assessment in the year 2006 and created history by scoring above 500 in its 1st attempt in the TATA group. Assessment score under TBEM is the indicator of organization's excellence maturity. Our TBEM score has moved from 544 in 2008 to 564 in 2009, thus getting into "Emerging Industry Leader" band.
The concept of '5S' has created a revolution in many industries and Tatapower-ddl never thought 2nd time while adopting this quality tool. We have implemented 5S in all most all offices, Grids, Sub Stations etc and continuing this practice in order to bring excellence in our work environment. The '5S' technique involved reduction in waste and also helping us in improving quality and confidence. Having originated in Japan, the technique is now being practiced in other countries too.
IMS at Tatapower-ddl integrates all our systems (ISO: 9001, ISO: 14001, SA 8000, OSHAS 18001, ISO 27001) and processes in to one absolute framework, enabling us to work as a single unit with unified objectives. IMS helps Tatapower-ddl to become a process driven organization, with each function aligned behind a single goal: improving the performance of the entire organization. An integrated system presents a clear, holistic picture of all aspects of our organization.
SHINE – Systematic and Holistic Improvement InitiativAes at Tatapower-ddl through Employee's Engagement: This is the platform for Improvement and Innovation at Tatapower-ddl. DNA for improvement and innovation is present, but the ignition of minds needs flashpoint! And SHINE platform is all about this ignition. It helps us to think differently to innovate and then facilitate our thought process to convert the same into reality. SHINE doesn't stop there until one is rewarded and recognized for his/her effort to bring improvement at Tatapower-ddl.
Quality Circle – The term Quality Circles refers to small groups of line employees who meet periodically to discuss ways to improve the quality of products & services they produce. Quality circles were considered one of the secrets of Japanese industrial success. At Tatapower-ddl we have also started SMS i.e. Suggestion Management Scheme under the umbrella of Quality Circle initiatives at all Zones, where our field staffs along with business associate people have started sharing many suggestions and all those inputs are translated into many QC projects, which will bring improvements in our area of operations.
Six Sigma – Six Sigma stands for Six Standard Deviations (Sigma is the Greek letter used to represent standard deviation in statistics) from mean. Six Sigma methodology provides the techniques and tools to improve the capability and reduce the deviations in any process. At Tatapower-ddl we have started applying Six Sigma method to improve our commercial processes.
T-2/2 – Dedicated brainstorming platform to trigger improvement at Tatapower-ddl: T-2/2 meetings take place to identify improvement & innovation opportunities. "T-2/2" to be held every 2nd half of 2nd Thursday every month by concerned HOG / HOD. The platform is helping Tatapower-ddl in institutionalizing PDCA (Plan-D0-Check-Act) wheel in each group for Improvement / Innovation.
SANCHAY – Tatapower-ddl's Knowledge repository: SANCHAY is the one stop shop for all knowledge and information of Tatapower-ddl. All the knowledge is classified in to two categories Tacit (SEEKH/SHIKHA/Ask the Guru/Knowledge Café) and Explicit (Tatapower-ddl-o-PEDIA). Knowledge is captured, stored and disseminated through SANCHAY across organization. Through Tacit platforms e.g. SEEKH, people share their knowledge with others. Organizational documents of importance e.g. IMS documents, Policy Documents etc are made available through Tatapower-ddl-o-PEDIA.
Ask the Guru – Get your query answered by Experts: A panel of experts is identified based on knowledge domains, who answer your query through this platform (Available in SANCHAY). You can post your query on selected subjects, Query will reach to experts automatically and once experts answer your query, you will get the alert of that answer also. Whole Ask the Guru platform is automated to increase effectiveness. Around 500 questions are already posted as your ready reference.
Knowledge Café – Online discussion Forum: A virtual meeting room has been created for all the people who would love to interact and share knowledge / information online. Any user of Sanchay can start a discussion in K-Café which is relevant for Tatapower-ddl and invite other colleagues to join the discussion. More than 20 discussions already happening, you are welcome to join any Or can start a new discussion on your own.