| Request / Complaint Type |
Resolution |
| PAN Updation |
To update your PAN Card details for TDS return, kindly login to your Account on Customer Login option and upload copy of PAN Card.
|
| Security Deposit Correction |
Security Deposit amount in bill is different from the actual submitted amount. Kindly visit your concerned District Consumer Care Centre. You need to bring your Consumption Deposit [CD] Payment Receipt /Demand Note [DN] Reciept [Original & Photocopy], ID Proof [Original with Photocopy].
|
| Modification in Name/Supply address |
If the Supply Address / Name is incorrect on your bill, kindly login to your Account on Customer Login option and upload copy ID Proof, and Ownership Proof.
|
| Short Term Temporary Connection |
For applying for a new Short-Term Temporary connection, kindly visit your concerned District Consumer Care Centre with : 1) ID Proof [Original with Photocopy], 2) One Passport size photo, 3) Ownership Proof [Original with Photocopy] or Permission on Letter Head, 4) Guarantor Undertaking (Annex.14), 5) last paid bill of Guarantor and 6) Undertaking for Temporary Connection along with copy of cancelled cheque 7) NOC from Fire department 8) Police Permission (Point 7 & 8 subject to requirement).
|
| Change in Billing Address |
For recieving Bill at a different address other than the Supply Address, you can get your Billing address changed. 19124 or write to us on Customercare@tatapower-ddl.com.
|
| Security Refund |
For Security Refund after Removal of Meter, kindly visit your concerned District Consumer Care Centre with ID Proof [Original with Photocopy], Cancelled Cheque and Receipt of Security Deposit [Original].
|
| Reconnection within 6 months |
For Reconnecting the Meter within 6 months of Disconnection, kindly Login to your Account on Customer Login option and upload ID Proof of registered consumer. In case of death of registered consumer, ownership proof along with death certificate of RC with NOC from legal heir(s) is also required.
|
| Meter Shifting |
To get the Meter Shifted within the premises, kindly Login to your account on Customer Login option and upload ID Proof of registered customer. In case of death of registered consumer, applicant needs to provide ownership proof along with death certificate of RC with NOC from legal heir(s) is also required.
|
| Meter Stolen |
For Meter Stolen, kindly Login to your Account on Customer Login option and upload Police FIR copy, ID Proof of registered consumer. In case of death of registered consumer, ownership proof along with death certificate of RC with NOC from legal heir(s) is also required.
|
| Meter Surrender |
To Surrender the Connection, kindly Login to your account on Customer Login option and upload ID Proof of registered customer & Cancelled Cheque. In case of death of registered consumer, ownership proof along with death certificate of RC with NOC from all legal heir(s) is also required.
|
| Complaint for Cheque Dishonoured |
Kindly visit your concerned District Consumer Care Centre with ID Proof of Registered customer and dishonored cheque details.
|
| Bill Revision |
For Re-Assessment of Bill, kindly visit your concerned District Consumer Care Centre with ID Proof [Original with Photocopy], copy of Last Paid Bill & a concrete Proof which supports the reason of bill revision.
|
| Refund of Other Charges |
For applying for Refund of Charges other than New Connection Security amount OR Bill, kindly visit your concerned District Consumer Care Centre with ID Proof [Original with Photocopy], copy of Last Paid Bill, Payment Reciept of Claimed Amount.
|
| Extension of Temporary Connection |
For Extension of Duration of Temporary Connection kindly Login to your account on Customer Login option and upload copy of ID Proof. |
| Re-Assessment |
To apply for Re-Assessment after Meter Change, kindly visit your concerned District Consumer Care Centre with ID Proof [Original with Photocopy], copy of Last Paid Bill & a concrete Proof which supports the reason of Re-Assessment.
|
| Change of Supply Status [Use / not in use] |
Register the NOT IN USE request by logon to our website OR call our 24 Hr. Helpline number 19124 or walk in to TPDDL District Customer Care Centre with, ID Proof [Original with Photocopy].
|
| No Objection Certificate [NoC] of premises |
To apply for a No Objection Certificate [NoC], kindly call at our 24 Hr. Helpline number 19124 or write to us on Customercare@tatapower- ddl.com.
|
| Final Bill preparation |
To request for Final Bill preparation, kindly visit your concerned District Consumer Care Centre with ID Proof [Original with Photocopy] & copy of Last Paid Bill.
|