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Request / Complaint Type Resolution
PAN Updation To update your PAN Card details for TDS return, kindly login to your UCES Account on Customer Login option and upload copy of PAN Card.
Security Deposit Correction Security Deposit amount in bill is different from the actual submitted amount. Kindly visit your concerned District Consumer Care Centre. You need to bring your Consumption Deposit [CD] Payment Receipt /Demand Note [DN] Reciept [Original & Photocopy], ID Proof [Original with Photocopy] along with a  written application.
Modification in Name/Supply address If the Supply Address / Name is incorrect on your bill, kindly visit your concerned District Consumer Care Centre for correction with ID Proof [Original with Photocopy], Address Proof [Original with Photocopy] along with a written application.
Short Term Temporary Connection For applying for a new Short Term Temporary connection [For duration of less than 16 days], kindly visit your concerned District Consumer Care Centre or apply online through Apply New Connection section on the website and upload documents: 1) ID Proof [Original with Photocopy], 2) one Passport size photo, 3) Ownership Proof [Original with Photocopy] OR Permission on Letter Head, 4) Guarantor Undertaking (Annex.14), 5) last paid bill of Guarantor and 6) Undertaking for Temporary Connection along with copy of cancelled cheque.
Change in Billing Address For recieving Bill at a different address other than the Supply Address, you can get your Billing address changed. 19124 or write to us on Customercare@tatapower-ddl.com.
Security Refund For Security Refund after Removal of Meter, kindly visit your concerned District Consumer Care Centre with a written application, ID Proof [Original with Photocopy] and Receipt of Security Deposit [Original].
Reconnection within 6 months For Reconnecting the Meter within 6 months of Disconnection, kindly Login to your UCES Account on Customer Login option and upload copy of Last Paid Bill and ID Proof of registered consumer. In case of death of registered consumer, death certificate of RC with NOC from legal heir(s) is also required.
Meter Shifting To get the Meter Shifted within the premises, kindly Login to your UCES Account on Customer Login option and upload ID Proof & copy of Last Paid Bill. In case of death of registered consumer, applicant needs to apply for Name Change first and get the connection transferred in his name.
Meter Stolen For Meter Stolen, kindly visit your concerned District Consumer Care Centre with a written application, Police FIR copy, ID Proof [Original with Photocopy] of registered consumer. In case of death of registered consumer, death certificate of RC with NOC from legal heir(s) is also required.
Meter Surrender  To Surrender the Connection, kindly Login to your UCES Account on Customer Login option and upload copy of ID Proof & copy of Last Paid Bill.
Complaint for Cheque Dishonoured To Surrender the Connection, kindly Login to your UCES Account on Customer Login option and upload 1) copy of ID Proof, 2) copy of Last Paid Bill & 3) cancelled cheque with Name and Account details on it. In case of death of registered consumer, death certificate of RC with NOC from legal heir(s) is also required.
Bill Revision For Re-Assessment of Bill, kindly visit your concerned District Consumer Care Centre with a written application, ID Proof [Original with Photocopy], copy of Last Paid Bill & a concrete Proof which supports the reason of bill revision.
or call at our 24 Hr. Helpline no. 19124.
Refund of Other Charges For applying for Refund of Charges other than New Connection Security amount OR Bill, kindly visit your concerned District Consumer Care Centre with a written application, ID Proof [Original with Photocopy], copy of Last Paid Bill, Payment Reciept of Claimed Amount.
Extension of Temporary Connection For Extension of Duration of Temporary Connection, kindly click on the link: https://bit.ly/3eFPEQt or call at our 24 Hr. Helpline number 19124.
Re-Assessment  To apply for Re-Assessment after Meter Change, kindly visit your concerned District Consumer Care Centre with a written application, ID Proof [Original with Photocopy], copy of Last Paid Bill & a concrete Proof which supports the reason of Re-Assessment.
Change of Supply Status [Use / not in use] Register the NOT IN USE request by logon to our website OR call our 24 Hr. Helpline number 19124 or walk in to TPDDL District Customer Care Centre with a written application, ID Proof [Original with Photocopy]
No Objection Certificate [NoC] of premises To apply for a No Objection Certificate [NoC], kindly call at our 24 Hr. Helpline number 19124 or write to us on Customercare@tatapower-ddl.com.
Final Bill preparation To request for Final Bill preparation, kindly visit your concerned District Consumer Care Centre with written application, ID Proof [Original with Photocopy] & copy of Last Paid Bill.