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Q.1 |
When Tata Power-DDL is constrained to disconnect consumer electricity?
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| Ans. |
Where consumer did not pay arrear/outstanding dues of electricity,
after serving 15 days of disconnection notice. Moreover,
where statutory body intimate to Tata Power-DDL for disconnection and
cases where unsafe situations found at site by Tata Power-DDL- zonal staff,
may also disc electricity after serving un-safe situation notice.
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Q.2 |
How to apply for disconnection/ surrendering of connection?
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| Ans. |
Visit your District Customer Care Centre and submit following documents of registered customer: ID proof, Last Paid Bill along with request form.
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Q.3 |
What is lock-in period?
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| Ans. |
Domestic and Single-phase Non-domestic category of customers may apply for surrender of connection after giving a fifteen days notice after expiry of the lock in period of one year.
The customers other than domestic and single-phase non-domestic category can terminate the agreement after the expiry of the lock in period of two years by giving one month’s notice.
However the lock in period for load reduction is one year from original energisation for connections up to 100 KW and two years from original energisation for connections above 100 KW.
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Q.4 |
Can a customer apply for the same meter after surrendering of current meter?
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| Ans. |
No, the customer has to apply for new connection which will be with new meter number and CA Number.
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Q.5 |
How to apply for refund of security deposit?
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| Ans. |
Visit your District Customer Care Centre, and submit ID proof, original Security Slip with the written representation.
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Q.6 |
How to apply for reconnection after making the part payment of outstanding amount? |
| Ans. |
No Reconnection on part payment is allowed. In order to get a reconnection, customers are requested to clear 100% outstanding amount against their connection and then may approach our Sampark Kendra at 011-66404040 or visit District Customer Care Centre.
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Q.7 |
What are the charges for Reconnection within 6 Months?
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| Ans. |
Reconnection charges are mentioned in Table 1.4 of Annexure I along with the service line charges if service line has been removed on disconnection of power supply.
Reconnection Charges* |
S No. |
Category |
Charges (Rs.) |
1 |
Upto 5 kW |
60 |
2 |
More than 5 upto 10 kW |
100 |
3 |
More than 10 kW |
200 |
4 |
HT Installation |
500 |
*In addition to full payment of last bill |
Important Note: Cases where disconnection done as per statutory body order, NOC (No objection certificate) of that concern body is required for Reconnection. Moreover additional charges (other than mentioned in Table 1.4) will be charged for Reconnection.
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Q.8 |
How to apply for reconnection when meter already removed at site (After six months of disconnection)?
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| Ans. |
Register a new connection request, through any of the following options.
- Type “Tata Power-DDL NEW” and send to 56070 or
- Call our Sampark Kendra 011-66404040
- Visit nearest District Customer Care Centre
- Online through Customer Services section on our website www.tatapower-ddl.com
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Q.9 |
How to apply for reconnection after final bill generation?
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| Ans. |
Register a new connection request, through any of the following options.
- Type “Tata Power-DDL NEW” and send to 56070 or
- Call our Sampark Kendra 011-66404040
- Visit nearest District Customer Care Centre
- Online through Customer Services section on our website www.tatapower-ddl.com
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Reconnection Charges*
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S No. |
Category |
Charges (Rs.) |
1 |
Upto 10 kW (Single phase connection) |
60 |
2 |
More than 10 kW |
200 |
3 |
HT Installation |
500 |
*In addition to full payment of last bill |