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Q.1 How and from where a customer can update his contact details?
Ans.

Customer can update his contact number through any of the following options:

Q.2 How to know CA No. from K. No.?
Ans. Log on to www.tatapower-ddl.com, click on the right top option of consumer login, and click “Know your CA”. Enter Old K. No. and your contract account no. will be displayed on the screen.
Q.3 Why CA No is required for registering a complaint?
Ans. Similar to any other service provider (Banks, Mobile, gas, appliances etc), who need the customer to identify himself through an account number or any invoice or reference number, Tata Power – DDL is maintaining customer data with CA No. as unique identification number.It is advisable to save your CA No in mobile handsets so that it is always handy – anytime and anywhere. However, if customer’s mobile is registered with us against the CA number, in that case, the customer need not to remember CA No., and just refer his mobile number while registering the complaint/request.
Q.4 What is the procedure to Login on Tata Power-DDL Website?
Ans.

Log on to www.tatapower-ddl.com. Click on “customer Login” and register your CA No. or click on the link: http://tatapower-ddl.com/showcontent.aspx?this=362&f=Customer-Login
Q.5 How to get the password reset in case I forget the same?
Ans. Please Click Here for forgot password option; afterwards customer will receive password on the updated e-mail ID.
Q.6 Where to approach for login problems?
Ans.

Call our Sampark Kendra at 011-66404040 or write us at customercare@tatapower-ddl.com
Q.7 Is the Tata Power-DDL website linked with any social networking site?
Ans. Slideshare and Youtube
Q.8 Is the website accessible through mobile also?
Ans.

      Yes, lighter version of Tata Power-DDL website is available for easy access through mobile phone. It is accessible from the same URL i.e. http:\\www.tatapower-ddl.com. Following functionalities are available through mobile:

  • Power Outage Details
  • Know Electricity Bill details & pay
  • Know last three consumption& payment history
  • Update mobile number & e-mail ID
  • Register new connection request
  • Report safety related incidents
  • Know energy Saving Tips